Privacy Policy

Effective date: October 24, 2025

This Privacy Policy explains how HomeByte IT (“we,” “us,” or “our”) collects, uses, and safeguards personal information provided through this website and during service engagements. By contacting us or using our services you agree to the practices described here.

1. Information We Collect

• Contact details: name, phone number, email address, and service location.
• Device information: computer type, brand, model, serial number, operating system, and relevant technical notes.
• Service details: descriptions of symptoms, error messages, requested work, invoices, and payment confirmations.
• Billing data: cardholder name and transaction amounts processed securely through Square Inc. HomeByte IT never stores full card numbers.

2. How We Use Your Information

• Schedule appointments, provide estimates, and deliver requested services.
• Communicate about diagnostics, status updates, and post-service follow-up.
• Process payments, issue invoices, and maintain accounting records.
• Improve our offerings, troubleshoot technical issues, and ensure site security.
• Comply with legal obligations and respond to lawful requests from authorities.

3. Third-Party Processors

We share limited information with trusted vendors strictly for the purposes listed above:

• EmailJS – handles problem report submissions from this website.
• Square Inc. – securely processes credit and debit card payments.
• Google (and similar providers) – email, calendar, and productivity services.
• AnyDesk – secure remote access software used only when you request a scheduled remote session. We do not host or modify AnyDesk installers.

These vendors are contractually obligated to protect your data and use it only for the services they provide to us.

4. Cookies & Tracking

We do not use analytics pixels, advertising cookies, or other tracking technologies on this site. If we add analytics or marketing tools in the future, we will update this Policy and provide notice where required by law.

5. Data Retention

We retain invoices, payment records, written authorizations, and necessary service history for at least seven (7) years to satisfy tax and regulatory obligations. Diagnostic notes, logs, and backups created during service are deleted once the engagement is complete unless law requires longer retention.

6. Your Choices & Rights

• You may request a copy of the personal information we maintain about you.
• You may ask us to correct inaccurate information or delete records we are not legally required to keep.
• You may opt out of non-essential communications at any time.

Submit requests by emailing privacy@homebyteit.com. We may need to verify your identity before fulfilling certain requests.

7. Security

We use reasonable administrative, technical, and physical safeguards to protect your information, including encrypted communications with our vendors, device password policies, and secure storage of paper records. No method of transmission or storage is 100% secure, so we encourage clients to avoid including passwords or highly sensitive personal data in online forms.

8. Children's Privacy

Our services are intended for adults. We do not knowingly collect personal information from individuals under the age of 13. If you believe a child has provided us with personal information, please contact us and we will delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The “Effective date” above reflects the latest revision. Material changes will be posted on this page, and continued use of our services after changes take effect constitutes acceptance of the revised Policy.

10. Contact

Questions about this Privacy Policy or our data practices may be sent to privacy@homebyteit.com. Please do not include passwords, Social Security numbers, or other sensitive identifiers in your messages.